GDPR & Privacy Policy

PRIVACY POLICY (last reviewed April 2021)

Privacy Policy The information I hold about my clients and why I need it.

This Privacy Policy, any references to “I” or “myself” refers to Lash And Sundry. At Lash And Sundry, I take the privacy of my clients very seriously and only use the information I hold to provide a professional service. These details are not shared and are maintained by GDPR and Privacy Guidelines.

From time to time it is necessary to share information with other therapists internally at the clinics I work at for medical reasons to ensure treatments are not contraindicated in any way. At any time, you may request a copy of information I have recorded about you, and you may also request I remove and delete the information I hold on yourself by contacting our salon data handler (myself), by emailing Lauren at lashandsundry@gmail.com. For insurance purposes we retain your information for 3 years. If you have not had a treatment within three years, it is my policy to delete and destroy safely all information held, upon your return to my practice you will be required to complete a new form with terms and conditions attached (or sent via email if we have your permission to do so).

What information do I collect from you. I ask all clients to complete information when receiving a treatment from me. This enables me to perform the treatment with all the information and knowledge I require to ensure your treatment is safe, suitable, and enjoyable for yourself.

• I hold your name and Date of Birth. I require your date of birth to confirm you are suitable for certain treatments. I may also use it to identify you if there is more than one person with the same name.

• I may hold your address. I require this to post out gift card purchases made by yourself. I may also use it to identify you if there is more than one person with the same name.

• I hold your phone numbers and email address I require this to confirm your appointments and advise of any changes or requirements prior to your appointment. I will also use your phone number to send SMS appointment reminders (see below for further information). Please be aware that it is your responsibility to ensure you check your gift card expiry date and use it by the date given.

Depending on the service(s) you ask me to provide to you, I may be required to ask questions and record information regarding your medical history, for example, I may ask if you have any allergies or if you have reacted to any beauty products or massage oils in the past. To ensure your safety and suitability of your treatment, I may ask about recent surgeries, illnesses, injuries, conditions and existing medications.

Appointment confirmations and reminders: I will contact you by phone, email or SMS to confirm your appointments. As per our terms and conditions, we require a minimum of 24 hours’ notice if you wish to cancel or change an appointment with us. Less than 24 hours’ notice will incur a full charge for your missed treatment. As a helpful reminder to avoid cancellation charges, I offer SMS and email reminders. I consider you having made an appointment with me, that you consent to us using your details to undertake this activity. If you wish to opt-out of SMS reminders, you may do so at any time by contacting me.

Marketing: My marketing campaigns are automated and use rules based on previous treatments you have enjoyed with me or products you have bought from me. I may send marketing campaigns related to your birthday, the fact I have missed you (if you haven’t visited for a while) and special events. You can opt out of receiving this at any time by contacting me.

Data storage: I use a secure leading software within Bookly for Lash And Sundry. The software is used only by Lash And Sundry staff.